At Certificate of Good Standing Online, we stand behind the quality and reliability of our services. We work to process every order quickly and accurately. At the same time, we understand that unforeseen situations may occur. This policy outlines when refunds are available, how cancellations work, and what to expect during the process.
Refund Policy
You may be eligible for a refund under the following circumstances:
- Unable to Obtain Certificate – If we are unable to obtain your Certificate of Good Standing for any reason, we will initiate a full refund automatically.
- Business Not in Good Standing – If your business is not in good standing and we cannot obtain the certificate, the state filing fee portion of your payment will be refunded in full. Our service fee is non-refundable once we begin processing your order and submit the request to the appropriate state agency.
Cancellation Policy
You may request to cancel an order and receive a full refund in the following situations:
- Duplicate Order – A duplicate order was placed accidentally.
- Order Placed in Error – The order was submitted by mistake and you contacted us before we began processing.
Once we begin processing your request or submit it to the state agency, the order may no longer be eligible for cancellation.
How to Cancel an Order or Request a Refund
To request a cancellation or refund, please contact our support team with the required details:
- Your order number
- The reason for your request
Our team will review your request and respond within 1–3 business days.
Refund Processing Time
Once a refund is approved:
- Refunds are processed within 3–5 business days
- Funds are returned to the original payment method used at checkout
Processing times may vary depending on your financial institution.
Contact Information
If you have questions about this policy or need assistance with your order, please contact us: support@certificateofgoodstandingonline.com
Final Notes
We aim to provide a smooth and transparent experience for every customer. This policy ensures clarity around refunds and cancellations while allowing us to maintain efficient processing and service standards.
